Refunds & returns

30-day money-back

Not happy with your order? Email info@chaircapsaustralia.com.au with your order number within 30 days of delivery. Choose a refund, exchange or store credit.

Try the caps on 1x chair and keep the remaining items unused and in reasonable condition. There are no restocking fees, and refunds go to your original payment method.

Returning your order

Contact us before sending anything back. We’ll explain the next steps.

• Wrong size or change of mind: you pay return postage.
• Faulty, incorrect or incomplete order: we pay reasonable return postage, including issues caused by us.

For an exchange, we’ll confirm your replacement before you post your return. Store credit is issued after your return arrives.

Include a short return reason so we can improve. It won’t affect your request—no justification needed.

Something wrong with your order?

If your items are faulty, incorrect or incomplete, or we’ve caused an issue, email us with your order number. We’ll make it right.

Our voluntary guarantee does not limit your rights under the Australian Consumer Law.

Need to cancel?

Contact us before your order ships for an immediate refund to your original payment method. If it has shipped, the return terms above apply.