Exchange Packing & Return Guide

This step-by-step guide shows how to pack and send a return after contacting our team. Watch the video, then follow the instructions below. For eligibility, remedies and policy details, read our 30-Day Fit & Satisfaction Guarantee.

Steps to return your order
  1. Pack the items other than your one-chair trial unused and in reasonable condition.
  2. Include a note with the exact replacement size, shape and quantity you need.
  3. Include your full name, email address and order number so we can match your return quickly.
  4. If you need sizing help, include a sample or a traced outline of the furniture leg. A pencil or pen outline on paper works best.
  5. You pay return postage for a wrong size or change of mind. We pay reasonable return postage when an item is faulty, incorrect, incomplete or the issue was caused by us.
  6. Use tracked delivery and keep the receipt.
30 days One-chair trial Tracked return
30-Day Fit & Satisfaction Guarantee
  • You may try the product on one chair.
  • Keep the remaining items unused and in reasonable condition.
  • Contact us within 30 days of delivery. You may try the product on one chair; keep the remaining items unused and in reasonable condition. Choose a refund, exchange or store credit.
  • For faulty, incorrect, incomplete or business-caused issues, we pay reasonable return postage.
Return address

Chair Caps Australia
24 Konda Way
Robina QLD 4226

Please use this address for return parcels after contacting us. We recommend tracked delivery and keeping the receipt, as parcels lost in transit cannot be covered.

Need help

Email info@chaircapsaustralia.com.au for sizing or return help. Include your order number and one short return reason so we can improve. You do not need to argue, justify or prove your request.