Contact Chair Caps Australia

How can we help?

Choose the option that best matches what you need and we'll point you to the easiest way to get help.

Roberta from Chair Caps Australia holding a chair

Help with my order

Need help with an existing order? Email us or chat with support and include your order number.

Email
info@chaircapsaustralia.com.au

Please include your order number.

FAQ

Common questions

Can I call Chair Caps Australia?

Yes, if you need help placing a new order, choosing what to buy, or making a sales or bulk order enquiry, you can call us on 0452 253 341 during business hours.

For existing order support, refunds, exchanges, returns, tracking, or warranty questions, please email info@chaircapsaustralia.com.au or use the Chat button on the website.

Yes, if you need help placing a new order, choosing what to buy, or making a sales or bulk order enquiry, you can call us on 0452 253 341 during business hours.

For existing order support, refunds, exchanges, returns, tracking, or warranty questions, please email info@chaircapsaustralia.com.au or use the Chat button on the website.

I need help with an existing order. What should I do?

Please email info@chaircapsaustralia.com.au with your order number and a short explanation of what you need help with, or use website chat for quick order questions.

Email is best when you need to send photos, sizing details, damaged item photos, or anything that needs a clear support trail.

Please email info@chaircapsaustralia.com.au with your order number and a short explanation of what you need help with, or use website chat for quick order questions.

Email is best when you need to send photos, sizing details, damaged item photos, or anything that needs a clear support trail.

Where is my tracking information?

Once your order is packed, your tracking details are sent to the email address used at checkout. Please check your inbox, spam, and junk folders first.

If you still cannot find it, email us with your order number or use website chat and we’ll check it for you.

Once your order is packed, your tracking details are sent to the email address used at checkout. Please check your inbox, spam, and junk folders first.

If you still cannot find it, email us with your order number or use website chat and we’ll check it for you.

How do I get help choosing the right size?

You can watch our measurement videos, use website chat for basic sizing questions, or email us a clear photo, measurements, or a traced outline of the chair leg.

For odd-shaped legs, a traced outline on paper is usually the easiest way for us to help.

You can watch our measurement videos, use website chat for basic sizing questions, or email us a clear photo, measurements, or a traced outline of the chair leg.

For odd-shaped legs, a traced outline on paper is usually the easiest way for us to help.

How do I organise an exchange or return?

Start with our exchange guide so you know what to include before posting anything back.

If your item is faulty, damaged, or there is an issue with your order, please email us first with your order number and photos.

Start with our exchange guide so you know what to include before posting anything back.

If your item is faulty, damaged, or there is an issue with your order, please email us first with your order number and photos.

How long until I receive a reply?

We usually reply during business hours, Monday to Friday, 8am to 3pm AEST. Website chat is often fastest for quick product or order questions. Email is best for anything with photos, measurements, returns, or detailed support history.

We usually reply during business hours, Monday to Friday, 8am to 3pm AEST. Website chat is often fastest for quick product or order questions. Email is best for anything with photos, measurements, returns, or detailed support history.

What if I haven’t received a response?

Please check your spam and junk folders, then resend your email to info@chaircapsaustralia.com.au or use the Chat button on the website.

SMS and voicemail are not monitored for customer support, so email or website chat is the safest option.

Please check your spam and junk folders, then resend your email to info@chaircapsaustralia.com.au or use the Chat button on the website.

SMS and voicemail are not monitored for customer support, so email or website chat is the safest option.

Where are you located?

Chair Caps Australia is based on the Gold Coast, Queensland. We sell online and ship orders across Australia.

Chair Caps Australia is based on the Gold Coast, Queensland. We sell online and ship orders across Australia.