FAQ

Frequently Asked Questions

Quick answers for Aussie customers. If you still need help, email info@chaircapsaustralia.com.au.

What are the delivery times?
  • Standard: usually 2 to 6 business days within Australia
  • Express: usually 1 to 3 business days

Note: ETAs can vary in rare cases due to stock levels, public holidays, weather or courier delays.

Same day dispatch before 2pm AEST Tracking included
Do orders include tracking?
Yes. Once we pack your order you will receive a tracking link by email. Check your spam or junk folder if you do not see it.
What if I ordered the wrong size or changed my mind?
Our 30-Day Fit & Satisfaction Guarantee lets you choose a refund, exchange or store credit when you contact us within 30 days of delivery.
  • Try the product on one chair
  • Keep the remaining items unused and in reasonable condition
  • You pay return postage for a wrong size or change of mind

We will ask for one short return reason to help us improve. You do not need to argue, justify or prove your request.

How do refunds, postage and cancellations work?
  • Refunds go to the original payment method
  • No restocking fees apply
  • Faulty, incorrect, incomplete or business-caused issues: we pay reasonable return postage
  • Unshipped cancellations: we refund the original payment method immediately

Read the complete 30-Day Fit & Satisfaction Guarantee.

Do you sell packs or single pieces?
Both. You can buy per piece or in packs. Per piece is ideal when front legs and back legs differ slightly. Packs work for full sets and bulk discounts.
What size do I need and how do I measure?
Every product page has a simple photo guide that shows you exactly where to measure. Prefer a walkthrough?
  • Watch our How to Measure video guide
  • Still unsure? Email a photo or a traced outline of your furniture leg and we will match the size
Do you ship outside Australia?
Australia is our primary market. We also serve selected international regions via our overseas store. For international orders, check availability or use our ChairLegCaps site.
When will my order be dispatched?
Orders placed before 2pm AEST on business days are usually dispatched the same day. Orders after that time ship the next business day.
How can I contact you?
Email info@chaircapsaustralia.com.au. Our business hours are Monday to Friday, 8am to 3pm AEST.