Exchanges ποΈ
Exchanges & Store Credit
Wrong size, colour, or a change of mind? You can exchange or get store credit within 30 days if items are unused and in original condition.
How to exchange
- Pack your unused items.
- Add a note with the exact size you need.
- Include a sample or traced outline of the furniture leg.
- Include a pre-paid return satchel for the exchange back to you.
- Send to our return address using tracked delivery.
If thereβs a price difference for the replacement, weβll email before shipping.
See full instructions
- Traced outline: pencil or pen around the leg on paper works best.
- Return satchels are inexpensive due to our small product size.
- Please keep items clean and uninstalled to stay eligible.
Exchange eligibility
- Unused and in original condition.
- Installed or used against our guidelines may be declined.
- Sale items are eligible for exchange or store credit. Refunds on sale items only if faulty.
Faulty or damaged items
Contact us first. Weβll arrange a refund or replacement after assessment.
Return address
Chair Caps Australia
12 Bellvue Drive
Varsity Lakes, QLD 4227
Before you send
- Your full name (same as the order).
- Your email and the order number.
- A sample or traced outline for sizing help.
- The pre-paid return satchel for the exchange back to you.
Use tracked delivery. We cannot cover parcels lost in transit.
Need a hand
Email info@chaircapsaustralia.com.au and include a photo or outline. Weβll confirm sizing before you post anything back.