Exchanges 🔄️
30-Day Fit & Satisfaction Guarantee
30-Day Fit & Satisfaction Guarantee
Try the product on one chair. If the fit or feel is not right, contact us within 30 days of delivery and choose a refund, exchange or store credit. Keep the remaining items unused and in reasonable condition.
Before you start
What does the guarantee cover?
These are the main conditions to check before contacting us.
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Request within 30 days
Contact us within 30 days of delivery to choose a refund, exchange or store credit.
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Try one chair
You may try the product on one chair. Keep the remaining items unused and in reasonable condition.
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Sale items
Try the product on one chair and keep the remaining items unused and in reasonable condition.
Return process
What to do, in order
Following these steps helps us identify your order and confirm the correct replacement before anything is posted.
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Check the basics
Make sure you contact us within 30 days of delivery and keep the items other than your one-chair trial unused and in reasonable condition.
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Contact us before posting
Email our team with your order number and one short return reason. The reason helps us improve and does not affect your request.
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Confirm the replacement
Tell us the replacement size, shape and quantity. If sizing is uncertain, include a photo, measurement or traced furniture-leg outline.
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Use the packing guide
Once we reply, follow the packing guide and return instructions. You pay return postage for a wrong size or change of mind; we pay reasonable postage when an issue is faulty, incorrect, incomplete or caused by us.
Help us identify your order
What to send us
Include enough detail for us to match the request to your order and check the replacement size.
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Order identification
Your full name, email address and order number.
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What you ordered
The product shape, size and quantity you currently have.
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What you need
The replacement product, size, shape and quantity requested.
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Sizing evidence
A clear photo, measurement, sample or traced outline if you need help confirming the fit.
Ready to send your return?
View the packing and return guide
The separate guide is for customers who have contacted us and are ready to proceed. It contains the video, packing steps, postage details and return address.
Common questions
Guarantee FAQs
Quick answers about timing, condition, sizing and what happens next.
Do I need to contact you before sending my items?
Yes. Email us first with your order number and the replacement you need. This helps us confirm the next step and match the parcel to your request.
How long do I have to use the guarantee?
Contact us within 30 days of delivery to choose a refund, exchange or store credit.
Can I try the product before deciding?
Yes. Try the product on one chair, then keep the remaining items unused and in reasonable condition.
What postage information should I know?
You pay return postage for a wrong size or change of mind. Chair Caps Australia pays reasonable return postage for faulty, incorrect, incomplete or business-caused issues.
What if I am unsure about the replacement size?
Send a photo, measurement or traced outline of the furniture leg. A pencil or pen outline on paper works well.
What if the item is faulty or damaged?
Contact us before returning anything. We pay reasonable return postage for faulty, incorrect, incomplete or business-caused issues. Choose a refund to the original payment method, an exchange or store credit. There are no restocking fees.
Where are the packing and return instructions?
Once we reply, use the packing and return guide for the video, packing steps, postage details and return address.
Still unsure about the right replacement?
Email us before sending anything and include your order number. A photo or traced outline can help us confirm the size.