Exchanges 🔄️
Exchanges overview
Exchange your Chair Caps order
Ordered the wrong size or shape? The process is straightforward. Check the conditions below, contact us before sending anything, and we will help confirm the right replacement.
Before you start
Can I exchange my order?
These are the main conditions to check before contacting us.
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Request within 30 days
Exchange or store-credit requests are available within 30 days of receiving your order.
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Keep items unused
Items need to be clean, uninstalled and in original condition. Installed or used items may be declined.
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Sale items
Sale items can be exchanged or issued store credit. Contact us first if an item is faulty or damaged.
Exchange process
What to do, in order
Following these steps helps us identify your order and confirm the correct replacement before anything is posted.
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Check the basics
Make sure the request is within 30 days and the products are unused and in original condition.
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Contact us before posting
Email our team with your order number and explain what you need exchanged. Please do not send an unmarked parcel.
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Confirm the replacement
Tell us the replacement size, shape and quantity. If sizing is uncertain, include a photo, measurement or traced furniture-leg outline.
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Use the packing guide
Once you are proceeding, follow the separate video and guide for packing, tracked postage, the return address and the pre-paid return satchel.
Help us identify your order
What to send us
Include enough detail for us to match the request to your order and check the replacement size.
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Order identification
Your full name, email address and order number.
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What you ordered
The product shape, size and quantity you currently have.
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What you need
The replacement product, size, shape and quantity requested.
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Sizing evidence
A clear photo, measurement, sample or traced outline if you need help confirming the fit.
Already arranged your exchange?
View the packing and return guide
The separate guide is for customers who are ready to proceed. It contains the step-by-step video, packing instructions, postage details and return address.
Common questions
Exchange FAQs
Quick answers about timing, condition, sizing and what happens next.
Do I need to contact you before sending my items?
Yes. Email us first with your order number and the replacement you need. This helps us confirm the next step and match the parcel to your request.
How long do I have to request an exchange?
Exchange or store-credit requests are available within 30 days of receiving your order.
Can I exchange items after trying them on my furniture?
Items need to remain clean, uninstalled and in original condition. Installed or used items may be declined, so contact us before fitting them if you are unsure.
What postage information should I know?
Use tracked delivery and keep the receipt. Include a pre-paid return satchel for the exchange back to you. Parcels lost in transit cannot be covered.
What if I am unsure about the replacement size?
Send a photo, measurement or traced outline of the furniture leg. A pencil or pen outline on paper works well.
What if the item is faulty or damaged?
Contact us before returning anything. After assessment, we will arrange the appropriate replacement, refund or next step.
Where are the packing and return instructions?
Once you are proceeding with an exchange, use the separate packing and return guide for the video, packing steps, postage details and return address.
Still unsure about the right replacement?
Email us before sending anything and include your order number. A photo or traced outline can help us confirm the size.